Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elrohipremium.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elrohipremium.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elrohipremium.com
Качество отличное, доставка 2 недели из Китая. Материал прочный, швы прошиты качественно. Есть небольшой запах. Внутри ткань, достаточно плотная. Фурнитура хорошая. По размеру брали, что поменьше, ноут 17 влезает только в средний отсек. Ручки и лямки от ранца можно спрятать в кармашки.
it's better than I think for the Quality. recommended
Guys!! Bag that is necessary, take it, you will not regret it!!! Believe me so much in life придирчив and if I write such a review, then this thing is worth it!!! I bought a black bag, but it's so black, which is less black, so let's say, than black seats in the car. If you "on a rag" go like me :)
Great quality product, a little heavy signal that the product and well made and reinforced surprised me the quality. A notebook 15.6 not Magazine has in stock, but it fits in perfectly bag itself. Sent on: 04/07/2020 Received in Brazil: 15/07/2020 Sent by post: 17/07/2020 And received: 30/07/2020 What took over was in office the product.
Quality is very good. I was expecting the tissue to be like suede, otherwise it is good.
simply awesome. many pockets inside and outside, most are quite small but there are three large sections. just what I needed. It's not as brown as it looks, more like light brown.
Отличная сумка , заказываю уже третью на подарок .
мне сумка прям понравилась. вместительная, много отделов, хорошо пошита. немного запах был, но посушил и нормально. система с лямками здоровская
Came to the MSK quickly, the bag great truth thought that more will be, but I am quite! In general I recommend the product and store!
I liked the bag. Roomy. Ordered the little one. Laptop 14 "comes in freely. 15.6 "will not fit. It needs to order a different size. The handles retract and hide, as well as the straps from the backpack. The thickness is slightly adjustable by straps. The material is sturdy. Just don't polite. Happy with the purchase.
To Voronezh for 3 weeks. The quality is good, the locks are sewn well, and the gasket is well. Recommend
Bag Super! For those who understand that they buy a canvas bag. All as in the photo! I reached Ivanovo in 15 days! Sent immediately, moved quickly. A lot of pockets, and inside and outside. Looks quality, the seams are all processed, the zippers are strong. I think it will fit into it a lot! In general, what you wanted, then you got it! Very satisfied! Thank you store!
The bag liked, even very much. Comfortable, spacious. Lots of pockets and pockets.
The first impressions are good, the goods came fast, the quality of the material without hints, seams without stinging threads and just an incredible number of pockets, did not expect them there will be so much, the size is a little more than I expected, but so even better, the laptop fits without problems. A pleasant bonus is that it is easy and simple to turn into a backpack, I do not need this function, but still funny, especially since the straps hide without any problems and do not unload. I don't regret the money spent.
Nice bag! A bunch of offices, done very well.
Good bag, the quality is excellent. The price is justified
Prekė atitinka aprašymą IR atrodo Taip Kaip paveiksliuke. Pamušalas Storas, atrodo tvirta, prabangi. U ž tokią kainą gauni IR tašę IR kuprinę, du viename. Tikrai Labai kokybiška IR graži.
Delivery in 12 days. Great bag. The material is dense and good, both tarpaulin and lining. Zippers, belts, carabines and faux leather details also look solid and kind. Seams are generally quality, but in one rather prominent place the stitch turned out to be married (the last photo). The bag was surprisingly comfortable both as a bag and as a backpack. Took a small size and completely do not regret it: The bag is quite spacious. A4 sheet in laptop pocket comes with decent stock. Huge number of pockets. For now I can advise to buy. Let's see how it works. If in six months comes in disability, I will add a review :)
Good item, fast delivery.
✌Great as I expected